POLICIES
OUR POLICIES
At The Salon Perth, we’re committed to providing a warm, welcoming, and professional environment for every guest. These policies help us deliver a consistent and high-quality experience, ensuring every client feels valued and well cared for.
BOOKINGS
Appointments made online through our website or via Fresha are confirmed instantly. Bookings made in-person or via text, phone call, and email will be confirmed during business hours.
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If any changes are necessary, we will reach out to you.
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If you need to cancel or reschedule your appointment, we kindly ask that you do so at least 48 hours in advance to avoid forfeiting your deposit.
DEPOSITS
Your deposit will be deducted from your total service cost on the day.
Please note:
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All deposits are non-refundable if your appointment is cancelled within 48 hours of the scheduled time.
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Appointments rescheduled before 48 hours will retain their deposit, which will be carried over to the new date.
CANCELLATIONS
We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment.
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Cancellations made within 48 hours are subject to loss of deposit.
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Rescheduling prior to 48 hours will ensure your deposit is retained.
This policy allows us to offer appointments to other clients on our waitlist and ensures fairness for both our team and guests.
CONFIRMATION
You’ll receive a confirmation text 24 hours before your appointment via Fresha. If you need to make any changes to your booking, please use the Manage Booking link provided in the message. This ensures your appointment details are updated correctly and promptly.
RUNNING LATE?
We understand that life can be unpredictable, and sometimes delays are unavoidable.
However, if you arrive more than 20 minutes late, a cancellation fee will apply, and your appointment will need to be rescheduled.
This allows us to stay on time for all our clients and helps our team provide the best possible service.